Must I refill the fuel tank when I return the car?
Yes, please refill it to the same level as per when you received the car. (Indicated in your vehicle checklist)
Otherwise, you shall be charged for the shortfall as per our rate card here.
When will I receive the deposit refund after returning my car?
You will receive your deposit refund after 14 working days of returning your car. Please email us @ [email protected] or call our hotline at 6252 5525 if you need assistance for this.
How do I return my car?
Please fill out and submit this form to return your vehicle. Please be aware that in addition to your minimum rental duration, you will also need to give a necessary 7-day notice. Please double-check your anticipated return date to avoid having your return denied. For help, contact us through email at [email protected] or over the phone at 6252 5525.
Can I extend my contract before the expiry date?
Yes, you may extend your contract online here, call us at 6252 5525 or walk-in to one of our locations within 30 days of your contract expiry to take advantage of any promotion(s) that we may be running. Do kindly note that the new re-contract/promo rate shall only apply upon fulfilling your minimum contract unless otherwise stated.
Can I exchange or upgrade my car to another model?
We offer a short-term lease from 13 weeks onwards for you to try out any of our available car models. We do not provide any exchange of car models during the contract. However, should you wish to upgrade to another car model due to any extenuating/personal reason(s), you may email us at [email protected], contact your Account Manager or call our hotline at 6252 5525 for assistance.
I cannot pay my rental on time, are there penalties?
A late payment fee of $60 will be incurred. Please pay promptly to avoid the late payment charges.
How do I pay my outstanding rental payments?
You can pay your outstanding rental payments via online banking or PayNow. You can follow the instructions here.
I have received an SMS to go for inspection, what should I do?
An SMS from LCR/VICOM will be sent to you when your car is due for vehicle inspection. Typically, the SMS will inform you to send the vehicle to VICOM for inspection as soon as possible and to register at the Automated Payment Machine there.
To ensure a smooth process at VICOM, the general points below should be observed when going for the vehicle inspection. Failure to comply with the inspection will result in repossession of your vehicle and you will be liable for the necessary charges.
- You may visit any of the VICOM centres for your inspection. No payment has to be made for the inspection as it will be paid for by LCR.
- You can view the VICOM centres’ locations and operating hours on their website.
- When you arrive at the VICOM centre, please inform the staff on duty that your vehicle is from LCR to avoid being mistaken as a normal walk-in customer and being charged with inspection fees.
- You are encouraged to e-pay (if required) at the Automated Payment Machine in the VICOM centre. Please refer to the step-by-step guide enclosed here.
- In cases where you have been asked to make an upfront payment, please request for a receipt and email a scanned copy of the receipt to [email protected] for us to reimburse you. The reimbursement will be credited to your payment statement within 14 working days. If you have any doubts, please call our hotline at 6252 5525.