Frequently Asked Questions

Get all your answers here, for new and existing hirers.

Frequently Asked Questions2024-04-16T16:13:36+08:00
What is the difference if I book online or walk in?2021-01-19T18:06:57+08:00

You may book online if you know the car model and lease period that you would like to rent. It takes only less than 10 mins to book the rental car of your choice online, and make only one trip to LCR on car collection day. If you need to speak to one of our friendly Account Managers, please walk-in. Unless you opt for same day checkout (do note limited cars available), most of our walk-in customers typically will need to make two trips to LCR. Please view our Onboard @ LCR.

How do I know if the car model I book online is available?2023-11-09T18:01:56+08:00

Please view Our Fleet page.
If the car is available for online booking, you will see a “Rent Now | Details” option.
If the car is not available or out of stock, the “Rent Now” button will not appear.

For car models with next day checkout, please look for the [+24H driveaway] icon.
Please call our hotline at 62525525 if you require assistance.

Will my deposit be refundable if i cancel my booking?2021-06-14T17:50:38+08:00

The $100/$500 online booking fee is to secure the booking of your choice, and is non-refundable should you cancel.
The vehicle has to be collected within 30 days from the date of deposit.

Can I choose colour of the car or car plate number?2019-12-10T01:18:27+08:00

Please kindly highlight your colour exclusion (if any) when you book, or inform our Account Manager during the call to confirm your car collection appointment. We shall endeavour to give you a car colour or plate number (based on your exclusion preference) on a best effort basis without charge. If you require a specific car colour, or plate number, we will be happy to assist. However, an additional $100 processing charge shall apply.

Can I smoke in the car?2019-12-10T01:19:31+08:00

All our cars are smoke-free, and we kindly request that you do not smoke in our car. According to the Smoking (Prohibition in Certain Places) Act, all driver-partners are prohibited from smoking in Private Hire Vehicles from 1st Oct 2017. In addition, some passengers may not like the lingering smoky smell in the car. Do also be advised that any damage caused to the upholstery and/or cleaning fee required shall be chargeable upon car return.

What are the requirements to rent from LCR?2024-01-10T17:25:51+08:00

Hirer has to:
– Be 23-70 years old with at least 2 years of Class 3/ 3A driving experience in Singapore, and
– Either Singaporean/ PR or Foreigner with relevant residency status, and
– Possess a valid Singapore Driver’s License with less than 16 demerit points.

Hirer has to produce original Singapore NRIC and original Singapore Driving License upon collection of the vehicle.

Only authorised drivers are insured to drive our vehicle.

An additional excess of $2,500 (subject to prevailing GST) for senior drivers (Age 70 & above) is required.

Do I need to register with any ride-hailing platform to rent from LCR?2023-05-24T15:28:27+08:00

Should you wish to earn as you drive, you can register and drive LCR cars with the various ride-sharing platforms.


I have some issues/query with Grab fares, can you help?2023-05-25T09:07:16+08:00

Please kindly visit Grab Driver page here.

What is CDW?2023-05-25T09:07:33+08:00

CDW refers to Collision Damage Waiver that is optional and will reduce your insurance excess in the event of an accident. For more information, please visit our CDW page here.

Can I buy CDW after I started driving to lower my excess?2023-05-25T09:07:41+08:00

Yes, you may choose to opt-in to our CDW Program after you have started driving.
However, do note that you will be required to drive the vehicle down for our inspection. For detailed information, kindly contact your friendly Account Manager.

Can I drive my LCR car into Malaysia?2023-05-25T09:08:26+08:00

Yes. You may drive into Johor, Malaysia. However, do note that your LCR car is covered up to Batu Pahat only as per your lease agreement.

Can I add a relief driver?2023-12-22T20:36:50+08:00

Yes. You may add up to 2 additional relief drivers here. It’s a great way to reduce the rental on your car.

Drivers should be;

  • Be 20-70 years old with at least 2 years of Class 3/ 3A driving experience in Singapore, and either Singaporean/ PR applicants
    Possess a valid Singapore Driver’s License with less than 16 demerit points.Only authorised drivers are insured to drive our vehicle.Hirer has to produce original Singapore NRIC and original Singapore Driving License upon collection of the vehicle.

An additional excess of $2,500 (subject to prevailing GST) for young drivers (Age 20 – 23) & senior drivers (Age 70 & above) is required.

How many set of keys will I get?2023-05-25T09:09:32+08:00

You will receive one set of keys.

How do I pay for rental?2024-04-26T17:41:56+08:00

It’s easy. The weekly rental cost can be paid via online banking, PayNow, e-Nets or AXS as per this list. Do note that rental is due every Wednesday 5PM for the preceding week’s statement which is generated every Monday.

How much do I need to pay to drive-away?2023-05-25T09:10:48+08:00

Deposit ($500 for pre-owned,  $1,000 for new car) + 1 week advance rental.

How much do I need to pay for commercial insurance and/or servicing?2023-05-25T09:11:36+08:00

When you lease a vehicle from LCR, all these costs are covered in your rental. Free servicing is provided to ensure your vehicle is performing at optimal levels. All wear-and-tear items as well as repairs (if any) are also covered. You only need to ensure that the vehicle is brought in for required service intervals. Do note that insurance excess still applies.

Are there any other hidden charges?2023-03-28T14:34:59+08:00

No, all our rates are transparent. Prices stated are subjected to the prevailing GST rate.

I have other questions about my car / rental2023-05-25T09:12:30+08:00

Please email us at or call our hotline at 6252 5525 for assistance.

How soon can I collect the car after making a deposit?2020-01-24T11:23:30+08:00

You may be able to collect your car on the same day (for limited available car models) for walk-ins. If you book online or walk-in, you can collect your car as early as the next working day if you placed a deposit before 5PM. If you need a car or specific car model urgently, please call our hotline at 6252 5525 so we can advise you accordingly.

What about same-day-collection (SDC)?2019-12-10T01:32:49+08:00

Same day collection is only available for walk-ins. Please call us at 6252 5525 so we can advise you prior to making the trip down to one of our outlets to collect your car.

Where do I collect the car?2024-04-26T17:02:32+08:00

You will be notified when you are matched to your preferred car. You can locate our car collection point here.

What documents do I need to bring on car collection day?2023-05-25T11:02:24+08:00

You need to bring along the following documents:

  • NRIC
  • Driver’s Licence
  • Official Proof of Residential Address (PUB, Phone Bill etc)
  • Approval to Drive / PDVL / TDVL (If driving under PHV)
  • Payment for balance deposit (if any) + 1 week advance rental
What if I am dissatisfied with the condition of the car upon collection?2023-05-25T09:20:01+08:00

If you are dissatisfied with the condition of your car upon collection, you should immediately notify our staff on-the-spot. We endeavour to prepare the car as well as possible prior to your collection. If this was not done to your satisfaction, please let us know and we will rectify the issues as quickly as possible on the spot or arrange for another pick-up date and/or car if required.

Existing Hirers

My car camera is not working2023-05-25T09:21:20+08:00

If your car comes with a camera included, please come to LCR Besut and we will change your camera for you.

I have lost my car key2023-05-24T16:01:55+08:00

Please call our hotline at 6252 5525. Do note that you shall be charged for all associated costs in relation to the car key replacement.

My vehicle has broken down (in Singapore or Malaysia)2023-11-14T09:42:03+08:00

Please call our 24-hours hotline at 6252 5525 (Non-emergency towing will be borne by hirers).

If Overseas, all towing and custom charges will be borne by the hirer. (Additional towing fee = tow charges from Malaysia to Singapore).

In event of a tyre puncture, please do not call a tow truck unless necessary.
-Tyre punctures and car key battery replacements are not considered as a vehicle breakdown.
-Tyre replacement and tow truck fees will be borne by the hirer for non-emergencies.
-Additional tyre sealant kits are available with extra charges.

My tyre is punctured2023-05-25T11:03:50+08:00

STEP 1: Stop the vehicle in a safe spot. Try to find a flat and smooth surface and turn on hazard indicators.

STEP 2: Use the Tyre Sealant Kit (refer to Rate Card) provided in the car & connect to the punctured tyre to seal. Pump air into tyre before driving.
STEP 3: Drive the vehicle back to LCR workshop as soon as possible for tyre replacement. (If a tow truck is called, cost will be borne by hirer)

My car is under repair and I need a replacement car2023-11-14T09:43:23+08:00

Breakdown due to mechanical faults

If a replacement is not available and your car is in the workshop for longer then 3 days, you will be reimbursed for your rental fees accordingly.

Accident Repairs

A replacement car will be issued at no charge to you for all cases where liability is in your favour (i.e. you are not-at-fault whatsoever). For all other cases, a replacement car can be provided at the additional cost of $35 per day (subject to prevailing GST) .

What should I do if I get into an accident (in Singapore or Malaysia)2023-11-09T17:16:33+08:00

Stay calm and check for injuries. If there are any serious injuries, call 999 (police) and 995 (ambulance) immediately. If possible, move the cars to a safe place away from road traffic. Turn on your car’s hazard lights and use cones or warning triangles for safety. Take down the particulars of the drivers and car plate numbers of all vehicles at the scene. Take clear photos of the accident scene, surroundings and damages to the vehicles.

Please call our 24/7 reporting hotline at +65 6252 5525 for assistance. Services provided will be as follows:-

On site Reporting 24/7 (either at scene of accident or at the Hirer’s location)
Accident scene photos ( if available )

Retrieval of in-car camera footages immediately to prevent overwritten issues
Activation of Towing (if needed)

If the accident happened in Malaysia, a police report has to be made in Malaysia. Once done, bring down that report and lodge another police report with SPF. Both reports are needed to be brought along for the accident reporting in LCR. If towing is required, please call the 24hrs towing number +65 6252 5525 and we will arrange the towing from Malaysia. Please refrain from engaging anyone else for towing as it may compromise the security of the car. Please note that an admin fee of $200 is payable for all accidents involving Malaysian/ foreign vehicle. Excess(es) will be doubled if the accident happened outside of Singapore.

For third party or own damage claims, please see details here.

My windscreen is cracked2023-11-07T17:55:13+08:00

Please call our hotline at 6252 5525. A windscreen excess of $100 & a PHV decal of $20.80 (subject to prevailing GST).

My IU is not working2019-12-09T05:50:26+08:00

Please try another cashcard. If that still doesn’t work, please send your car to Vicom and they will be able to advise if the IU is indeed spoilt and require replacement.

Where can I find the Driver’s Information Booklet?2023-05-25T09:25:57+08:00

You can find the Driver’s Information Booklet here.

I have received an SMS to go for inspection, what should I do?2023-05-25T09:26:18+08:00

An SMS from LCR/VICOM will be sent to you when your car is due for vehicle inspection. Typically, the SMS will inform you to send the vehicle to VICOM for inspection as soon as possible and to register at the Automated Payment Machine there.

To ensure a smooth process at VICOM, the general points below should be observed when going for the vehicle inspection. Failure to comply with the inspection will result in repossession of your vehicle and you will be liable for the necessary charges.

  1. You may visit any of the VICOM centres for your inspection. No payment has to be made for the inspection as it will be paid for by LCR.
  2. You can view the VICOM centres’ locations and operating hours on their website.
  3. When you arrive at the VICOM centre, please inform the staff on duty that your vehicle is from LCR to avoid being mistaken as a normal walk-in customer and being charged with inspection fees.
  4. You are encouraged to e-pay (if required) at the Automated Payment Machine in the VICOM centre. Please refer to the step-by-step guide enclosed here.
  5. In cases where you have been asked to make an upfront payment, please request for a receipt and email a scanned copy of the receipt to for us to reimburse you. The reimbursement will be credited to your payment statement within 14 working days. If you have any doubts, please call our hotline at 6252 5525.
I was issued with a fine from LTA, what should I do?2019-12-09T04:03:25+08:00

Go to an AXS machine to make payment. Just key in your vehicle number and pay accordingly.

How do I pay my outstanding rental payments?2023-05-24T16:53:08+08:00

You can pay your outstanding rental payments via online banking, AXS or PayNow. You can follow the instructions here.

I cannot pay my rental on time, are there penalties?2023-05-24T16:54:18+08:00

A late payment fee of $60 will be incurred. Please pay promptly to avoid the late payment charges.

I cannot service my LCR car on time, are there penalties?2023-05-25T09:27:44+08:00

Please bring your car in at the required intervals so together we can keep it in optimal operating condition.

All Walk-in requests for servicing without appointment will be rejected.
Hirers are encouraged to make an appointment before sending their car for preventive maintenance servicing.
Booking for a servicing slot online is easy at LCR.

Do note a service overdue penalty fee may be levied as per rate card here.

My car has been repossessed, what should I do?2023-05-25T09:28:17+08:00

You will receive an email/SMS on the repossessed car. Head down to the collection site as stated in the email to make full payment and collect your car.

Failing which, LCR will retain the rights to terminate your contract, forfeit your deposit and hold the driver fully liable any additional charges including penalty charges incurred during the rental period.

Can I extend my contract before the expiry date?2023-05-25T08:59:18+08:00

Yes, you may extend your contract online here, call us at 6252 5525 or walk-in to one of our locations within 30 days of your contract expiry to take advantage of any promotion(s) that we may be running. Do kindly note that the new re-contract/promo rate shall only apply upon fulfilling your minimum contract unless otherwise stated.

Can I keep my car and keep on driving it after my contract period has expired?2023-05-25T08:59:36+08:00

You may continue to drive the car, however it is not advisable as open contract pricing will be in effect.
You are encouraged to renew your contract as soon as possible.

Why not check out our contract extension promotions here? Contact your Account Manager or call our hotline at 6252 5525.

How do I extend my contract?2023-05-25T09:01:00+08:00

Please extend your contract online here. You can enjoy great deals when you extend your contract with us! Find out more about these extension deals from our Account Managers or call our hotline at 6252 5525.

Can I exchange or upgrade my car to another model?2024-04-26T16:56:46+08:00

We offer a short-term lease from 5 weeks onwards for you to try out any of our available car models. We do not provide any exchange of car models during the contract. However, should you wish to upgrade to another car model due to any extenuating/personal reason(s), you may email us at, contact your Account Manager or call our hotline at 6252 5525 for assistance.

How do I return my car?2023-05-25T09:02:51+08:00

Please fill out and submit this form to return your vehicle. Please be aware that in addition to your minimum rental duration, you will also need to give a necessary 7-day notice. Please double-check your anticipated return date to avoid having your return denied. For help, contact us through email at or over the phone at 6252 5525.

When will I receive the deposit refund after returning my car?2023-05-25T09:03:32+08:00

You will receive your deposit refund after 14 working days of returning your car. Please email us @ or call our hotline at 6252 5525 if you need assistance for this.

Must I refill the fuel tank when I return the car?2023-11-14T09:55:04+08:00

Yes, please refill it to the same level as per when you received the car. (Indicated in your vehicle checklist)

Otherwise, you shall be charged for the shortfall as per our rate card here.

How much will I be charged for car damages?2023-05-25T09:04:02+08:00

At LCR, we will always be upfront about charges for car damages when you return your car. Please refer to our rate card here.

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