If you are dissatisfied with the condition of your car upon collection, you should immediately notify our staff on-the-spot. We endeavour to prepare the car as well as possible prior to your collection. If this was not done to your satisfaction, please let us know and we will rectify the issues as quickly as possible on the spot or arrange for another pick-up date and/or car if required.
You need to bring along the following documents:
You will be notified when you are matched to your preferred car. You can locate our car collection point here.
Same day collection is only available for walk-ins. Please call us at 6252 5525 so we can advise you prior to making the trip down to one of our outlets to collect your car.
You may be able to collect your car on the same day (for limited available car models) for walk-ins. If you book online or walk-in, you can collect your car as early as the next working day if you placed a deposit before 5PM. If you need a car or specific car model urgently, please call our hotline at 6252 5525 so we can advise you accordingly.