LION CITY RENTALS PTE. LTD.
Last updated: 1st September 2016
Lion City Rentals Pte. Ltd. (hereinafter “LCR,” “we” and “us”) collects information about you (including personal data as defined in the Personal Data Protection Act 2012 (Act 26 of 2012) (the “Act”)) when you access or use our websites, content and services (the “Services”) and through other interactions and communications you have with us.
The privacy of your personal data is important to us and we will only collect, use and disclose your personal information as described below. Act.
Scope and Application
This Policy outlines our obligations and practices in handling the personal data we collect and hold about our customers, vendors, suppliers, partners, and all other persons who interact or communicate with us, including those seeking employment with us.
What is Personal Data?
Purpose for Collection
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
▪ responding to your enquiries regarding vehicles, vehicle rentals/sales, and any other services we offer
▪ receiving feedback and dealing with complaints
▪ processing car rental and administering accounts
▪ providing customer support
▪ communication with you in relation to your vehicle rental, to products and services we provide which are relevant to your existing or potential relationship with us
▪ offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners
▪ product updates and upgrades
▪ research and surveys
▪ meeting regulatory and legal obligations
▪ applications for employment as LCR staff
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
How does LCR collect Personal Data?
Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as when you visit us in our website or office, give us a written order or ask us to provide a product or service over the telephone or internet.
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent or are required to disclose your Personal Data as necessary in the normal course and scope of our business in the provision of our services to you, or for contractual, legal or regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
▪ Land Transport Authority (LTA)
▪ related LCR affiliates and companies
▪ car dealers with business relationship with LCR, where applicable
▪ insurance, banks and financial institutions and such of their agents
Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that data to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations outside LCR and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.
Do Not Call Registry
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.
In compliance with the DNC Registry provisions, LCR will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.
If you have given us such consent, we will continue to send you specified messages until you advise us in writing (contact details below) that you wish to withdraw the consent.
LCR will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.
Please be informed that we will still contact you via the most effective and efficient mode where required by law.
Withdrawal of Consent
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to 4 weeks, upon receipt of your request, for the change to take effect.
Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support and all other purposes for our customers, we might not be able to accord you the full extent of the personalized and comprehensive customer experience we had designed to serve you – e.g., invitation to LCR events, special privileges and offers, or vehicle service reminders, among others.
Ensuring Personal Data is up-to-date
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date.
We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately and we will correct it.
Access to Personal Data by individuals
You can access most of the Personal Data we hold about you by contacting us formally through the contact details indicated below. We will require a formal written request from you to our Data Privacy Officer (details below).
We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you.
Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.
Security of Personal Data
Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.
Some of the ways we protect Personal Data include:
▪ external and internal premises security;
▪ restricting access to Personal Data only to staff who need it to perform their day to day functions;
▪ maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
▪ maintaining physical security over paper records.
We will retain your Personal Data for a reasonable period for the purposes as cited or until you request for us to delete the Personal Data and it is no longer necessary for legitimate business or legal purposes, or as required by law.
Cookies : Privacy and our websites
The type of Personal Data we collect on our website may depends on how you make use of the site and the kind of device/browser you use.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie may allow a website to “remember” your actions or preferences over time. Most Internet browsers support cookies; however, users can typically set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time and it is your responsibility to manage your device/browser cookie settings or to delete cookies if you wish to manage the kinds of information stored.
If you send us an email
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by other means.
If you believe that the privacy of your Personal Data has been compromised, please contact us and we will take the relevant steps to address your concerns.
Our website may contain links to other websites which are owned or operated by third parties independent of LCR including websites owned or operated by LCR dealers and by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. LCR will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, LCR cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Right to Amend our Online Privacy Statement