Stay calm and check for injuries. If there are any serious injuries, call 999 (police) and 995 (ambulance) immediately. If possible, move the cars to a safe place away from road traffic. Turn on your car’s hazard lights and use cones or warning triangles for safety. Take down the particulars of the drivers and car plate numbers of all vehicles at the scene. Take clear photos of the accident scene, surroundings and damages to the vehicles.

Please call our 24/7 reporting hotline at +65 6252 5525 for assistance. Services provided will be as follows:-

On site Reporting 24/7 (either at scene of accident or at the Hirer’s location)
Accident scene photos ( if available )

Retrieval of in-car camera footages immediately to prevent overwritten issues
Activation of Towing (if needed)

If the accident happened in Malaysia, a police report has to be made in Malaysia. Once done, bring down that report and lodge another police report with SPF. Both reports are needed to be brought along for the accident reporting in LCR. If towing is required, please call the 24hrs towing number +65 6252 5525 and we will arrange the towing from Malaysia. Please refrain from engaging anyone else for towing as it may compromise the security of the car. Please note that an admin fee of $200 is payable for all accidents involving Malaysian/ foreign vehicle. Excess(es) will be doubled if the accident happened outside of Singapore.

For third party or own damage claims, please see details here.