Uber’s operations in Singapore will be winding down. Once the transition is over, for those who have downloaded the Grab driver app, all your driver partner app interactions will be managed directly by Grab and not Uber. Please note that this does not impact LCR’s operations and we will still be your point of contact for all things related to your vehicle rental.
The Uber app has been turned off since 7 May 2018. We suggest onboarding onto other ridesharing apps such as the Grab App as soon as possible to avoid disruption. For further details about the Grab app, please refer to https://www.grab.com/driver/ . Please see lcr.sg/grabuber to understand how you can start to drive using Grab.
Alternatively, you can head down to:
Paya Lebar Office Centre
29 Paya Lebar Rd
Mon – Fri: 10am – 6pm
Sat: 10am – 2pm
For LCR-related queries, you can continue to call LCR phone support at 3158 4769, or find us at the Paya Lebar Hub, 29 Paya Lebar Rd Singapore 409005.
For Uber-related queries, you can continue to call Uber phone support at 800 101 3611, find them at the Paya Lebar Hub, 29 Paya Lebar Rd Singapore 409005, or you can contact Uber support through the ‘Help’ section of your Uber app, or go to help.uber.com.
For questions on signing up to drive with Grab, a trip initiated on the Grab app, or any Grab related issue, visit grab.com/help
LCR Vehicle Questions
Continue to call LCR phone support at 3158 4769, or find us at Paya Lebar Hub, 29 Paya Lebar Rd Singapore 409005
If your fares are insufficient to cover the instalment amount, you can continue to make payments at Paya Lebar Hub, 29 Paya Lebar Rd Singapore 409005, or via online banking or at an AXS station.
Ride-sharing is here to stay in Singapore and we trust you will find an opportunity with Grab or other ridesharing apps. In exceptional circumstances, we may review a request on case-by-case basis.
Your status with Grab is something between you and Grab. We would recommend that you appeal with Grab here for a review of your ban. If you are still not allowed to be on the Grab platform, please email (email@example.com) with a written confirmation from Grab and we will consider each request on a case-by-case basis.
Uber Account questions
Please visit the Fastlane page here: https://lioncityrentals.com.sg/fastexpressfaq/.
Yes, all rides that were completed using the Uber App before Uber App is switched off will be paid in full according to the regular payments schedule.
Your Uber partner app will continue to display your account information, past earnings, and past trips and we will continue to support any queries in relation to these matters.
You may also log into your Uber partner app or go to Uber.com to view your full transaction history at any time.
As of today Uber will no longer be activating drivers. You may continue to drive using other ridesharing apps, such as Grab. To start driving using the Grab app, go to https://www.grab.com/driver/ to start onboarding with Grab
Alternatively, you can head down to:
28, Sin Ming Lane, Midview City (car park area outside GDC)
Mon – Sat 10:00-18:00
Sun & Public Holiday Closed
You may continue to drive using any other ridesharing app, such as Grab. As we noted above, we will need to amend the rental agreement between us to allow this to happen, and we will be in touch with you about this soon. To start using the Grab app, download the Grab app and use your phone number to log on. You can download the Grab app here:
Yes, you can log into your Uber driver app or go to Uber.com to view your full transaction history at any time.
No, you will not be able to use the Uber Partner app to receive and accept trip requests from passengers after this date (subject to any further Government direction).
However, your partner app will continue to display your account information, past earnings, and past trips and Uber will continue to support any queries in relation to these matters.
These are the steps you should take:
- Make a police report.
- Call for towing for your car to be sent to our designated lock change workshop. Tel 6748 9100
- Submit your police report to Lion City Rentals.
- LCR will have the locks replaced. The cost of replacement for locks, towing, and service charge will be charged to you. No downtime reimbursement will be given to you when the vehicle is in the workshop for changing the locks.
We have assigned workshops with 24-hour towing services that will take care of your needs.
Change to your spare tyres, and have the original tyres patched up in a tyre shop. Have your original wheels back on your car as soon as possible; a spare tyre is only for interim and emergency use. Patching your spare tyre costs around $10-$15.
We will provide you with a replacement car whenever available. Otherwise, we will ensure you are reimbursed accordingly.
- Stay calm and check for injuries; If there are any serious injuries, call 999/994 immediately.
- If possible, move cars to a safe place, out of traffic. Turn on your vehicle’s hazard lights and use cones, warning triangles or flares for safety.
- Take down particulars of the drivers and car plate numbers of all vehicles at the scene.
- Take clear photos of the accident scene, surroundings and damages to the vehicles.
- Contact LCR’s Accident Reporting Centre (ARC) to seek advice or request for a tow-truck at 3158 4255. Please report the accident within 24 hours or by the next working day
Make a report at your assigned workshop.
A windscreen excess of $107 is payable for replacement of your windscreen.
You will receive an email regarding the repossessed vehicle. Head down to the collection site as listed in the email or Paya Lebar Office Center to either:
- Make full payments and collect your vehicle back
- Return the vehicle keys and discharge your contact and sign a installment plan with LCR to clear your arrears
You can pay through iBanking or at an AXS station. Details here.
Payments must be made no later than Wednesday; otherwise, a late payment fee of $60 will be incurred.
LCR’s deposit is $200 for all makes and models of cars
For payment at Paya Lebar Office Centre (29 Paya Lebar Road), we accept cash and NETS payment. For online deposits, you may use your debit/credit card.
When you want to place your deposit you can pay an initial reservation fee of $100 and pay the remaining $100 upon car collection.
You can find all of LCR’s promotions here
The insurance excess is $2,200 for Vehicle Damage Fee and $2,140 for third party claims. Find more information here
You may be able to collect your car as early as the next working day if your placed a deposit before 5PM.
Lion City Rentals has various car collection sites. When you are matched to your preferred vehicle, you will be notified which location to collect your car at. You can check out what car collections sites we have here.
You need to bring the following documents:
- Driver’s Licence
- Official Proof of Residential Address (PUB, Phone Bill etc)
- Approval to Drive / PDVL / TDVL
If you are dissatisfied with the condition of your vehicle upon car collection you definitely do not have to accept it!
You may choose to reject the vehicle and LCR staff will do their utmost best to provide you with another vehicle of the same model and type. Should there not be any vehicles available, you will be rescheduled to collect the vehicle on another day.
You can extend your contract online here. You’ll even enjoy great rental rebates for extending your contract with us!
You can pay your arrears via online banking or at an AXS machine. You can follow the instructions here.
Yes, you may keep driving your car instead of returning it when your contract period is over. However, you will no longer be eligible for the promotion that’s tied to your contract period. You will instead be paying the regular non-promotional rental price on a rolling contract. We would advise you to check out the contract extension promotions here to enjoy further promotions.
Complete and submit the vehicle return form here.
Do note that you will need to serve a mandatory 7-day notice on top of your minimum rental period. Kindly check your expected return date or your return may be rejected.
You will receive your deposit refund within 7-14 working days of returning your car.