Where can I find the Driver’s Information Booklet?
You can find the Driver’s Information Booklet here.
I cannot service my LCR car on time, are there penalties?
Please bring your car in at the required intervals so together we can keep it in optimal operating condition.
All Walk-in requests for servicing without appointment will be rejected.
Hirers are encouraged to make an appointment before sending their car for preventive maintenance servicing.
Booking for a servicing slot online is easy at LCR.
Do note a service overdue penalty fee may be levied as per rate card here.
My car has been repossessed, what should I do?
You will receive an email/SMS on the repossessed car. Head down to the collection site as stated in the email to make full payment and collect your car.
Failing which, LCR will retain the rights to terminate your contract, forfeit your deposit and hold the driver fully liable any additional charges including penalty charges incurred during the rental period.
I cannot pay my rental on time, are there penalties?
A late payment fee of $60 will be incurred. Please pay promptly to avoid the late payment charges.
How do I pay my outstanding rental payments?
You can pay your outstanding rental payments via online banking, AXS or PayNow. You can follow the instructions here.
I was issued with a fine from LTA, what should I do?
Go to an AXS machine to make payment. Just key in your vehicle number and pay accordingly.
I have received an SMS to go for inspection, what should I do?
An SMS from LCR/VICOM will be sent to you when your car is due for vehicle inspection. Typically, the SMS will inform you to send the vehicle to VICOM for inspection as soon as possible and to register at the Automated Payment Machine there.
To ensure a smooth process at VICOM, the general points below should be observed when going for the vehicle inspection. Failure to comply with the inspection will result in repossession of your vehicle and you will be liable for the necessary charges.
- You may visit any of the VICOM centres for your inspection. No payment has to be made for the inspection as it will be paid for by LCR.
- You can view the VICOM centres’ locations and operating hours on their website.
- When you arrive at the VICOM centre, please inform the staff on duty that your vehicle is from LCR to avoid being mistaken as a normal walk-in customer and being charged with inspection fees.
- You are encouraged to e-pay (if required) at the Automated Payment Machine in the VICOM centre. Please refer to the step-by-step guide enclosed here.
- In cases where you have been asked to make an upfront payment, please request for a receipt and email a scanned copy of the receipt to [email protected] for us to reimburse you. The reimbursement will be credited to your payment statement within 14 working days. If you have any doubts, please call our hotline at 6252 5525.