Can I add a second driver?
Yes, please provide driver’s details on car collection day.
Can I drive into Malaysia if I did not declare or pre-pay for Malaysia surcharge?
Yes, we understand sometimes you need the flexibility to make changes to travel plans. Kindly email us at rentals@lioncityrental
Can I drive in to Malaysia?
Yes, please declare and pay for Malaysia surcharge on car collection day, which covers entire West Malaysia. Please note Malaysia usage is strictly for personal travel/usage only.
How much to pay on car collection day?
100% prepayment of rental fees is required.
Is the deposit refundable?
The $500 deposit is not refundable in the event of cancellation. This security deposit shall be refunded (minus any deductions as per your lease agreement if applicable) within 14 days upon car return.
What are the requirements to rent from LCR?
Hirers should be:
- At least 20 years old with a min. of 2 years of Class 3/3A driving experience in Singapore, and
- Either Singapore Citizen/PR, or Foreigner with relevant residency status, and
- Possess a valid Singapore driver’s license with less than 16 demerit points.
Can I choose a specific car model?
As CNY is a peak period for car rentals, we can only guarantee you a car model within the same vehicle group selected.
I got into an accident in Malaysia, what should I do?
- Take accident scene photos of all vehicles involved with their vehicle plates, exchange details of IC & driving licence
- Take photos of Certificate of Insurance & Road Tax of all Malaysia vehicles involved. Ensure vehicle plates stated in the road tax tally with the Malaysian vehicles
- Proceed to the nearest Malaysia Police station to file a Police Report. If possible, try to get a copy of the other party’s police report.
- Please contact your Authorized Reporting Centre (workshop) or LCR hotline: 6252 5525 for assistance.
- Important: Do not agree to let an unauthorized tow-truck assist you in bringing your car back to their workshop as this could have severe implications on your insurance claims. Charges imposed by these unauthorised workshops will be billed to you accordingly.
- Please note that you are liable for the towing charges from Malaysia to Singapore Immigration and the compulsory Malaysia Levy surcharge payable.
How do I make a third-party claim?
Simply lodge the accident report to the ARC within 24 hours or the next working day. If there are any injuries to any parties, you are required to lodge a police report as well.
How do I make my own claims
For Minor Damages
- For minor damages, LCR will quote you the repair costs and proceed immediately with repair works. You only need to pay LCR once the repairs are done and you’ve collected your car.
However, if your damages are very minor, you are advised to settle them as cash repairs so you can save on downtime and can start driving again in just a few days.
For Extensive Damages
- Submit an “Own Damage” claim as the repair costs will be high. In this instance, you will be liable for the Vehicle Damage fee of up to $3,270 (inclusive of 9% GST).
- In the event of a third party claim by the other party, you would also need to bear the insurance excess of $3,270 (inclusive of 9% GST).