Please bring your car in at the required intervals so together we can keep it in optimal operating condition.
All Walk-in requests for servicing without appointment will be rejected.
Hirers are encouraged to make an appointment before sending their car for preventive maintenance servicing.
Booking for a servicing slot online is easy at LCR.
Do note a service overdue penalty fee may be levied as per rate card here.
At LCR, we will always be upfront about charges for car damages when you return your car. Please refer to our rate card here.
You will receive an email/SMS on the repossessed car. Head down to the collection site as stated in the email to make full payment and collect your car.
Failing which, LCR will retain the rights to terminate your contract, forfeit your deposit and hold the driver fully liable any additional charges including penalty charges incurred during the rental period.
Processing will take approximately 14 working days. If successful, payment will be used directly to offset the weekly rental payment. Please remember to submit within 7 days of your medical/hospitalisation/compassionate leave claim. If you do not receive any favourable outcome after 14 working days, please email [email protected] or call our hotline at 6252 5525 for assistance.
Yes, you may use the car for personal or contingency purpose(s) up to 50km per day. For your own safety and to avoid your claim(s) being rejected, the vehicle should not be utilised whatsoever for any commercial, ride-hailing purposes or Malaysia usage. Do note there will be no benefit payout if any of your relief/sharecar driver(s) utilise the vehicle for commercial, ride-hailing purpose or Malaysia usage whilst you are unfit to drive. For more details, please refer to LCR Care here.
You can submit your application through this form here. Please remember to submit your claim(s) within 7 days of your medical/hospitalisation/leave days.
Yes, you are eligible as long as you fulfil our requirements.
Yes, please refill it to the same level as per when you received the car. (Indicated in your vehicle checklist)
Otherwise, you shall be charged for the shortfall as per our rate card here.
You will receive your deposit refund after 14 working days of returning your car. Please email us @ [email protected] or call our hotline at 6252 5525 if you need assistance for this.
Please fill out and submit this form to return your vehicle. Please be aware that in addition to your minimum rental duration, you will also need to give a necessary 7-day notice. Please double-check your anticipated return date to avoid having your return denied. For help, contact us through email at [email protected] or over the phone at 6252 5525.