Yes, you may extend your contract online here, call us at 6252 5525 or walk-in to one of our locations within 30 days of your contract expiry to take advantage of any promotion(s) that we may be running. Do kindly note that the new re-contract/promo rate shall only apply upon fulfilling your minimum contract unless otherwise stated.
We offer a short-term lease from 13 weeks onwards for you to try out any of our available car models. We do not provide any exchange of car models during the contract. However, should you wish to upgrade to another car model due to any extenuating/personal reason(s), you may email us at [email protected], contact your Account Manager or call our hotline at 6252 5525 for assistance.
A late payment fee of $60 will be incurred. Please pay promptly to avoid the late payment charges.
You can pay your outstanding rental payments via online banking or PayNow. You can follow the instructions here.
An SMS from LCR/VICOM will be sent to you when your car is due for vehicle inspection. Typically, the SMS will inform you to send the vehicle to VICOM for inspection as soon as possible and to register at the Automated Payment Machine there.
To ensure a smooth process at VICOM, the general points below should be observed when going for the vehicle inspection. Failure to comply with the inspection will result in repossession of your vehicle and you will be liable for the necessary charges.
Please try another cashcard. If that still doesn’t work, please send your car to Vicom and they will be able to advise if the IU is indeed spoilt and require replacement.
Please call our hotline at 6252 5525. A windscreen excess of $100 & a PHV decal of $20.80 (subject to prevailing GST).
Stay calm and check for injuries. If there are any serious injuries, call 999 (police) and 995 (ambulance) immediately. If possible, move the cars to a safe place away from road traffic. Turn on your car’s hazard lights and use cones or warning triangles for safety. Take down the particulars of the drivers and car plate numbers of all vehicles at the scene. Take clear photos of the accident scene, surroundings and damages to the vehicles.
Please call our 24/7 reporting hotline at +65 6252 5525 for assistance. Services provided will be as follows:-
On site Reporting 24/7 (either at scene of accident or at the Hirer’s location)
Accident scene photos ( if available )
Retrieval of in-car camera footages immediately to prevent overwritten issues
Activation of Towing (if needed)
If the accident happened in Malaysia, a police report has to be made in Malaysia. Once done, bring down that report and lodge another police report with SPF. Both reports are needed to be brought along for the accident reporting in LCR. If towing is required, please call the 24hrs towing number +65 6252 5525 and we will arrange the towing from Malaysia. Please refrain from engaging anyone else for towing as it may compromise the security of the car. Please note that an admin fee of $200 is payable for all accidents involving Malaysian/ foreign vehicle. Excess(es) will be doubled if the accident happened outside of Singapore.
For third party or own damage claims, please see details here.