Who is eligible for LCR Cares?
New and existing LCR hirers who have signed up for a 6 month or 1 year rental contract, and have an active Grab account are eligible for this loyalty programme. You will need to opt in to join LCR Cares through here.
What does LCR Cares cover?
LCR Cares covers Rental Recovery (Medical & hospitalisation, and compassionate days) and healthcare coverage.
Medical or hospitalisation leave for dental care will not be eligible.
What is LCR Cares?
LCR Cares is our hirer loyalty programme with added benefits that aims to take care of our drivers on the road. Read more about it here.
When will rental recovery be paid out?
Processing will take approximately 14 working days. If successful, payment will be used directly to offset the weekly rental payment. Please remember to submit within 7 days of your medical/hospitalisation/compassionate leave claim. If you do not receive any favourable outcome after 14 working days, please email [email protected] or call our hotline at 6252 5525 for assistance.
Can I drive whilst I am on medical/hospitalisation/compassionate leave?
Yes, you may use the car for personal or contingency purpose(s) up to 50km per day. For your own safety and to avoid your claim(s) being rejected, the vehicle should not be utilised whatsoever for any commercial, ride-hailing purposes or Malaysia usage. Do note there will be no benefit payout if any of your relief/sharecar driver(s) utilise the vehicle for commercial, ride-hailing purpose or Malaysia usage whilst you are unfit to drive. For more details, please refer to LCR Care here.
How do I apply for rental recovery?
You can submit your application through this form here. Please remember to submit your claim(s) within 7 days of your medical/hospitalisation/leave days.
Will I still be eligible for LCR Cares if I extend my contract or exchange my vehicle?
Yes, you are eligible as long as you fulfil our requirements.