How do I pay for rental?
It’s easy. The weekly rental cost can be paid via online banking, PayNow, e-Nets or AXS as per this list. Do note that rental is due every Wednesday 5PM for the preceding week’s statement which is generated every Monday.
What if I am dissatisfied with the condition of the car upon collection?
If you are dissatisfied with the condition of your car upon collection, you should immediately notify our staff on-the-spot. We endeavour to prepare the car as well as possible prior to your collection. If this was not done to your satisfaction, please let us know and we will rectify the issues as quickly as possible on the spot or arrange for another pick-up date and/or car if required.
What documents do I need to bring on car collection day?
You need to bring along the following documents:
- NRIC
- Driver’s Licence
- Official Proof of Residential Address (PUB, Phone Bill etc)
- Approval to Drive / PDVL / TDVL (If driving under PHV)
- Payment for balance deposit (if any) + 1 week advance rental
Where do I collect the car?
You will be notified when you are matched to your preferred car. You can locate our car collection point here.
What about same-day-collection (SDC)?
Same day collection is only available for walk-ins. Please call us at 6252 5525 so we can advise you prior to making the trip down to one of our outlets to collect your car.
How soon can I collect the car after making a deposit?
You may be able to collect your car on the same day (for limited available car models) for walk-ins. If you book online or walk-in, you can collect your car as early as the next working day if you placed a deposit before 5PM. If you need a car or specific car model urgently, please call our hotline at 6252 5525 so we can advise you accordingly.
I have other questions about my car / rental
Please email us at rentals@lioncityrentals.com.sg or call our hotline at 6252 5525 for assistance.
Are there any other hidden charges?
No, all our rates are transparent. Prices stated are subjected to the prevailing GST rate.
How many set of keys will I get?
You will receive one set of keys.
Can I add a relief driver?
Yes. You may add up to 2 additional relief drivers here. It’s a great way to reduce the rental on your car.
Drivers should be;
- Be 20-70 years old with at least 2 years of Class 3/ 3A driving experience in Singapore, and either Singaporean/ PR applicants
Possess a valid Singapore Driver’s License with less than 16 demerit points.Only authorised drivers are insured to drive our vehicle.Hirer has to produce original Singapore NRIC and original Singapore Driving License upon collection of the vehicle.
An additional excess of $2,500 (subject to prevailing GST) for young drivers (Age 20 – 23) & senior drivers (Age 70 & above) is required.