FAQs

I have received an SMS to go for inspection, what should I do?

By |2023-05-25T09:26:18+08:00December 8th, 2019|, |

An SMS from LCR/VICOM will be sent to you when your car is due for vehicle inspection. Typically, the SMS will inform you to send the vehicle to VICOM for inspection as soon as possible and to register at the Automated Payment Machine there.

To ensure a smooth process at VICOM, the general points below should be observed when going for the vehicle inspection. Failure to comply with the inspection will result in repossession of your vehicle and you will be liable for the necessary charges.

  1. You may visit any of the VICOM centres for your inspection. No payment has to be made for the inspection as it will be paid for by LCR.
  2. You can view the VICOM centres’ locations and operating hours on their website.
  3. When you arrive at the VICOM centre, please inform the staff on duty that your vehicle is from LCR to avoid being mistaken as a normal walk-in customer and being charged with inspection fees.
  4. You are encouraged to e-pay (if required) at the Automated Payment Machine in the VICOM centre. Please refer to the step-by-step guide enclosed here.
  5. In cases where you have been asked to make an upfront payment, please request for a receipt and email a scanned copy of the receipt to [email protected] for us to reimburse you. The reimbursement will be credited to your payment statement within 14 working days. If you have any doubts, please call our hotline at 6252 5525.
Read More
 0

What should I do if I get into an accident (in Singapore or Malaysia)

By |2023-11-09T17:16:33+08:00December 8th, 2019|, |

Stay calm and check for injuries. If there are any serious injuries, call 999 (police) and 995 (ambulance) immediately. If possible, move the cars to a safe place away from road traffic. Turn on your car’s hazard lights and use cones or warning triangles for safety. Take down the particulars of the drivers and car plate numbers of all vehicles at the scene. Take clear photos of the accident scene, surroundings and damages to the vehicles.

Please call our 24/7 reporting hotline at +65 6252 5525 for assistance. Services provided will be as follows:-

On site Reporting 24/7 (either at scene of accident or at the Hirer’s location)
Accident scene photos ( if available )

Retrieval of in-car camera footages immediately to prevent overwritten issues
Activation of Towing (if needed)

If the accident happened in Malaysia, a police report has to be made in Malaysia. Once done, bring down that report and lodge another police report with SPF. Both reports are needed to be brought along for the accident reporting in LCR. If towing is required, please call the 24hrs towing number +65 6252 5525 and we will arrange the towing from Malaysia. Please refrain from engaging anyone else for towing as it may compromise the security of the car. Please note that an admin fee of $200 is payable for all accidents involving Malaysian/ foreign vehicle. Excess(es) will be doubled if the accident happened outside of Singapore.

For third party or own damage claims, please see details here.

Read More
 0

My car is under repair and I need a replacement car

By |2023-11-14T09:43:23+08:00December 8th, 2019|, |

Breakdown due to mechanical faults

If a replacement is not available and your car is in the workshop for longer then 3 days, you will be reimbursed for your rental fees accordingly.

Accident Repairs

A replacement car will be issued at no charge to you for all cases where liability is in your favour (i.e. you are not-at-fault whatsoever). For all other cases, a replacement car can be provided at the additional cost of $35 per day (subject to prevailing GST) .

Read More
 0

My tyre is punctured

By |2023-05-25T11:03:50+08:00December 8th, 2019|, |

STEP 1: Stop the vehicle in a safe spot. Try to find a flat and smooth surface and turn on hazard indicators.

STEP 2: Use the Tyre Sealant Kit (refer to Rate Card) provided in the car & connect to the punctured tyre to seal. Pump air into tyre before driving.
STEP 3: Drive the vehicle back to LCR workshop as soon as possible for tyre replacement. (If a tow truck is called, cost will be borne by hirer)

Read More
 0

My vehicle has broken down (in Singapore or Malaysia)

By |2023-11-14T09:42:03+08:00December 8th, 2019|, |

Please call our 24-hours hotline at 6252 5525 (Non-emergency towing will be borne by hirers).

If Overseas, all towing and custom charges will be borne by the hirer. (Additional towing fee = tow charges from Malaysia to Singapore).

In event of a tyre puncture, please do not call a tow truck unless necessary.
-Tyre punctures and car key battery replacements are not considered as a vehicle breakdown.
-Tyre replacement and tow truck fees will be borne by the hirer for non-emergencies.
-Additional tyre sealant kits are available with extra charges.

Read More
 0

What if I am dissatisfied with the condition of the car upon collection?

By |2023-05-25T09:20:01+08:00December 8th, 2019|, |

If you are dissatisfied with the condition of your car upon collection, you should immediately notify our staff on-the-spot. We endeavour to prepare the car as well as possible prior to your collection. If this was not done to your satisfaction, please let us know and we will rectify the issues as quickly as possible on the spot or arrange for another pick-up date and/or car if required.

Read More
 0
Go to Top